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  1. #1
    Junior Member
    Join Date
    Jun 2014
    Posts
    1

    Cannot connect to game

    ascend.jpg
    What it is? i can't play, how I can fix it?

  2. #2
    Community Manager Omg Lazer Kittens's Avatar
    Join Date
    Jan 2014
    Location
    Seattle Area
    Posts
    616
    Hey! Welcome to our forums. I moved your thread to our bugs and support forum, please make sure you post problems there!
    I also updated the title of your post so it was more descriptive.

    As for the issue itself, could you let us know your PC specs and internet speeds? We need your OS, processor, video card, and memory details. For internet speed, you can find that out by going to speedtest.net

    Thanks!
    Becky | Community Manager | Over Level 9000

  3. #3
    Community Moderator Sean's Avatar
    Join Date
    Sep 2013
    Location
    Florida
    Posts
    1,297
    Try these steps:
    1. Completely close out of Steam and make sure that it is not running
    2. Go the game's launch folder (C:\Program Files (x86)Steam\SteamApps\common\Ascend Hand of Kul\bin)
    3. Right-click on Game.exe and proceed to "Properties"
    4. Go to the "Compatibility" tab at the top and then check the box near the bottom of the window that says "Run this program as an administrator"
    5. Then click "Apply" and then "OK"
    6. Now do the same for Steam by going to Steam's launch folder (C:\Program Files (x86)Steam) and locating Steam.exe
    7. Repeat steps 2, 3, and 4 for Steam.exe
    8. Run Steam and then launch Ascend through it

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