We’re a poker resource that takes reader engagement seriously. Whether you’ve spotted an error, want to flag a problem with an operator, or simply have a question about something we’ve published, there are clear reasons to reach out and a team ready to respond.
This page covers everything you might want to contact us about and explains how we handle each type of inquiry.
If something we’ve written isn’t clear, or you think a particular review or guide could be more thorough, we want to hear about it. Reader feedback directly informs how our content is developed and refined over time.
The US poker market is complex, and no single piece of content can cover every angle. If you have a question that isn’t answered somewhere on our platform, send it through and we’ll do our best to point you in the right direction or use it to improve existing coverage.
Accuracy is a core part of what we do. Poker regulations, operator licensing, and platform features change frequently across the states where real-money online poker is legal. If you come across information that appears outdated or factually incorrect, please flag it.
We take correction requests seriously and review flagged content promptly. Keeping information current protects players, and that matters more than defending a published position.
If you’ve had a negative experience with an online poker site, whether that involves slow or withheld payments, unfair terms, deceptive promotions, or any other conduct that raises questions about how an operator treats its players, we want to know.
Player reports are taken seriously here. Documented accounts of operator misconduct factor directly into how platforms are assessed and rated. We can’t act as a dispute resolution service or intervene in individual account issues on your behalf, but credible reports carry real weight in our evaluation process. Operators with a pattern of poor conduct will have that reflected in their coverage.
If you have questions about responsible gambling, want guidance on tools available through licensed poker sites, or are concerned about your own play or someone else’s, feel free to reach out. We can point you toward resources and licensed operators that offer robust player protection tools.
For immediate support, we also encourage you to visit the resources listed on our Responsible Gambling page, where you’ll find organizations equipped to provide direct assistance.
Not every message has to be a problem. If you’ve had a great experience at a site we’ve covered, landed a big score in a tournament, or want to share something useful from your time at the tables, we’re happy to hear it. Positive player experiences are a legitimate data point in how we assess platforms.
If you represent an operator, software provider, or media platform and are interested in working with us, commercial inquiries are welcome. Any partnership arrangement is handled separately from editorial decisions, and our reviewing and rating processes remain independent of commercial relationships.
Please be specific about the nature of the inquiry when reaching out. Vague outreach takes longer to process.
We aim to respond to all messages promptly, typically within a few business days. During periods of high volume or around major industry events, responses may take a little longer, but every message is read.
A few things to note: we are not a financial advice service and won’t offer guidance on gambling-related financial decisions. We also cannot intervene in disputes between players and operators, though as noted above, detailed accounts of misconduct do inform our editorial assessments in a meaningful way.
Whatever brings you here, we’re glad you’re reaching out.